Faults and equipment issues
An inverter error, system warning or equipment that appears to have stopped operating. Share any error messages in your service request.
LAS VEGAS · HENDERSON · SOUTHERN NEVADA
Find out what’s wrong with your solar system.
Inverter faults, unexpected production changes or missing communication? Start with a System Diagnostic so the next step is based on the issue at your property.
COMMON SOLAR CONCERNS
When to request a diagnostic
Tell us what you have noticed. You do not need to know which component is responsible before requesting help.
Production concerns
A change in reported production or a concern that the system is not performing as expected. Available records help us understand the issue.
Communication problems
The manufacturer account or app is not receiving updates, or you cannot see your system data. Missing communication alone does not establish whether the system is producing.
A CLEAR PROCESS
Request help. We’ll contact you to schedule.
Use the website form to provide your name, contact information, property address and a summary of the problem. SCP will reach out to discuss the request and book the appointment.
- Submit your request: describe symptoms, warnings and when the problem started.
- Diagnostic visit: assess the reported issue using accessible equipment and available information.
- Review the next step: discuss findings and an estimate for recommended work SCP offers.
FROM DIAGNOSIS TO REPAIR
Understand the work before moving forward.
Repair scope and pricing depend on the findings. A diagnostic does not include every possible repair or replacement. SCP can discuss applicable manufacturer warranty steps and help coordinate an estimate with the appropriate service provider.
Your diagnostic includes a $150 credit toward approved repairs arranged through SCP.
Access, equipment condition and available records may limit what can be verified. Some issues require additional evaluation or manufacturer support.
COMMON QUESTIONS
Before you request service
How much is a solar diagnostic?
The System Diagnostic is $399 and includes a $150 credit toward approved repairs arranged through SCP. Repair scope and pricing are determined separately based on the findings.
Should I book an inspection or a diagnostic?
A diagnostic focuses on troubleshooting a specific fault, communication or performance concern. A solar inspection documents accessible system conditions in a professional report, often for a home purchase, listing or general system review. Explore solar inspections.
Does an offline app mean my solar is not working?
Communication and production are separate. A system may stop reporting data without stopping production. A diagnostic can help determine what needs attention.
Will repairs be covered by a warranty?
Coverage depends on the equipment, warranty terms and responsible provider. SCP can discuss applicable warranty references and next steps; coverage is not guaranteed.
Do I pick an appointment when I submit?
No. Submit the Request Service form and SCP will contact you to book the appointment.
REQUEST SOLAR SERVICE
Tell us what’s happening.
Request a System Diagnostic in Las Vegas, Henderson or Southern Nevada. SCP will reach out to schedule.
Request ServiceCall 702-748-7767