Customer Service Terms
Effective October 7, 2026 · Version 2026-10-07
Scope and service provider
These terms cover customer requests and purchases through Solar Certified Pro LLC (SCP). Your selected service, displayed order summary, and any separate signed scope or proposal define the work and price. A request for a consultation, quote, or appointment does not authorize additional work or automatic payment. Repair, installation, monitoring, transaction-support, and warranty services may require a separate written agreement before work begins.
SCP provides reports, inspections, education, support, and coordination. Work requiring a contractor is performed by the appropriately licensed contractor identified in the applicable agreement. SCP training does not substitute for government licenses or certificates. SCP does not provide legal, tax, engineering, title, or lending advice.
Authority, access, and information
Confirm that you have permission to request the service and provide the property information, photographs, and records. Obtain the owner's permission before arranging property access. Provide accurate information and identify the people authorized to receive results. You retain rights in your submitted materials and authorize SCP and its service providers to process them for your requested service. This permission does not authorize SCP to use your private documents or photographs in advertising. Do not upload passwords, Social Security numbers, full payment-card details, or unrelated private records. Redact unnecessary account numbers and signatures when practical.
Payments and authorization
The displayed order total identifies the amount requested. Customer checkout uses QuickBooks; submission alone is not proof of payment. Paid report and document services proceed after payment is confirmed. Naming another person as the invoice recipient requests an invoice; it does not authorize charging that person's payment method. Saving a payment method and future charges require separate authorization. Additional work and price changes require agreement before charging. Inspector billing is governed by the inspector agreement and its separate payment authorization.
Delivery and missing information
Delivery timing depends on the selected service, receipt of required usable information, confirmed payment when required, property access, and third-party availability. Priority report delivery means one business day after required usable information is received and payment is confirmed. SCP will contact you if missing information or circumstances prevent that timing. Document searches depend on available records and provider authorization and do not guarantee that original agreements will be found.
Cancellations, refunds, and corrections
Contact info@solarcertifiedpro.com with your order reference to cancel, request a refund, or report an error. For prepaid report or document services cancelled before SCP begins work, SCP will refund the service fee. After work begins, SCP will review the work performed and explain any retained fee and refund of the unperformed portion. Completed services are not automatically refundable merely because third-party records were unavailable or a report disclosed an unfavorable result; errors and failure to deliver the agreed service will be reviewed for correction or an appropriate refund. A separate signed service agreement may specify additional applicable terms. Nothing here restricts rights under applicable law. Suspected duplicate or unauthorized charges will be investigated; do not submit another order to retry an uncertain payment.
Reports and limitations
A report describes its stated scope and evidence available at the time. It does not guarantee future performance, production, equipment life, ownership, payoff, transfer approval, warranty coverage, electrical code compliance, or concealed conditions. Information supplied by customers or third parties is identified as such; estimates are not verified historical measurements. Seek qualified professional evaluation for safety concerns and legal or financial decisions.
Privacy, communications, and disputes
See our Privacy Policy for collection, sharing, retention, and requests. We may contact you about the service, scheduling, documents, or billing. Service consent does not authorize unrelated marketing. Please contact SCP promptly about a dispute so we can review the order and respond. These terms do not impose mandatory arbitration, waive statutory rights, or replace a separate signed agreement. Material changes will be presented for future acceptance; your recorded accepted version remains associated with your order.