Privacy Policy

Effective October 13, 2026 · Version 2026-10-13

Coverage and information collected

This policy covers SCP's website, customer services, education registrations, inspector workspace, and payment integration. We collect contact and account information; property addresses; service requests, scheduling and attendance information; professional qualifications; solar equipment information, photos, utility bills, agreements, and other submitted records; report status and results; and payment/consent records. Authentication, hosting, security, maps, scheduling, and analytics providers may process technical information such as browser details, session identifiers, cookies, IP addresses, and activity associated with their functions. Third-party websites and independently operated inspectors have their own practices.

Purpose and recipients

We use information to respond to requests, manage accounts and credentials, schedule services and classes, prepare and deliver reports, process authorized fees, administer required education records, resolve disputes, and protect the service. Information is shared as needed with hosting/storage and authentication providers, payment processors and accounting services, workflow and communication providers, calendar/maps/analytics services, assigned service professionals, and recipients you authorize. Our service providers include Intuit/QuickBooks, Clerk, Cloudflare and ChatGPT Sites, Make, Google services, and Quo where those functions are used. Providers process information under applicable agreements and their own policies. We may disclose information to comply with law or protect rights and investigate unauthorized activity. We do not offer your uploaded customer documents for sale.

Report and payment information

Authorized SCP staff and assigned inspectors access information appropriate to their roles. Delivery to inspectors or other authorized recipients is part of providing the requested report. Once you distribute a report, recipients may retain their own copies. Customer invoice checkout is handled through QuickBooks. Saved-card setup, when activated, sends card details directly to Intuit for tokenization. SCP's payment integration uses payment references, masked details, transaction identifiers, and separate authorization records. Never put full card numbers, security codes, passwords, or Social Security numbers in upload forms or messages.

Ask SCP educational AI

When you use Ask SCP, OpenAI processes the question you send, your current SRA section, selected educational reference material and published SCP service information, and recent conversation messages to generate an AI answer. Property intake details and uploaded customer documents are not automatically included in this chat. Do not include private client details, passwords, or sensitive financial information. SCP stores the latest 10 question-and-answer exchanges for your account so you can continue the conversation. Ask SCP does not send a message to SCP staff or perform a transaction on your behalf. AI answers may be inaccurate and should be checked against the actual documents and current provider requirements.

Cookies and communication preferences

Sign-in, fraud prevention, maps, embedded scheduling, and other enabled services use cookies or similar technologies. Google reCAPTCHA is subject to the Google Privacy Policy and Terms of Service. Browser settings and provider controls may limit cookies, although some features may stop working. Service communications concern your requested service, account, report, class, or billing. Service submission does not itself enroll you in unrelated marketing. Contact us to update communication preferences.

Security and retention

We use access controls and protective measures appropriate to the service; no system guarantees absolute security. We keep information for service delivery, accounting, education records, disputes, security, and applicable legal obligations. Retention depends on record type and need; account closure does not automatically erase required records, provider-held records, or recipients' copies. Records no longer needed are eligible for deletion after review of applicable obligations and legal holds. We do not promise immediate or automatic deletion of all records.

Privacy requests

Email info@solarcertifiedpro.com to request access, correction, deletion, account closure, or removal of a saved payment method, or to ask about applicable sale opt-out rights. Identify the account or order without sending sensitive credentials. We may verify identity and authority before disclosing or changing records and explain when obligations limit a request. Removing a payment method does not cancel fees already owed. We do not intentionally collect children's information through these business services.

Policy changes and other jurisdictions

The effective date identifies this version. Material changes will be reflected here and communicated when appropriate. Privacy rights depend on residence and applicable law; contact us about a request. This policy does not waive those rights.